SECTION 01Overview & who we are
Frontier Reception, LLC is an Alaska-based front desk support service. We provide human call answering, message handling, appointment scheduling, lead intake, and call routing for businesses that need reliable reception coverage without adding full-time payroll.
This Privacy Policy covers information collected on our public website at frontierreception.com, including the homepage, signup form, and related pages. Information our receptionists handle on behalf of a business client during call answering is governed separately by our service agreement with that client, not by this policy.
If you have questions about this policy, contact us at [email protected].
SECTION 02Information we collect
We collect three categories of information from visitors to our website:
| Category | Examples | Source |
|---|
| Inquiry data | Business name, contact name, email address, business phone number, business type, free-text notes about your call needs | You, when you submit the signup form |
| Consent records | Timestamp, IP address, user-agent, and the exact wording of the SMS consent checkbox at the time you submitted it | Captured automatically when you check the consent box and submit the form |
| Technical data | IP address, browser type, pages requested, timestamps, referring URL, basic device characteristics | Logged automatically by our web infrastructure |
We do not knowingly collect special-category personal information (such as health, financial account, or government identifier data) through this website. Please do not include that information in the free-text notes field.
SECTION 03SMS consent & messaging
If you check the SMS consent box on our signup form and provide a valid US phone number, you expressly consent to receive transactional SMS messages from Frontier Reception related to your inquiry and account setup. This consent is logged with the timestamp, your IP address, and the exact consent language shown to you at the time of submission.
The messages you may receive include:
- A reply from a receptionist about your inquiry
- Scheduling messages to set up a discovery call
- Account updates related to your onboarding
We do not send marketing or promotional SMS and we do not share, sell, rent, or trade your phone number with any third party for marketing purposes. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message you receive from us. You can request help by replying HELP. See Help & contact for our complete keyword behavior.
Note · TCR registrationFrontier Reception’s SMS program is registered with The Campaign Registry (TCR) as a low-volume transactional campaign through our messaging provider, Telnyx LLC. Consent records and opt-out status are retained for the lifetime of the campaign as required.
SECTION 04How we use information
We use the information described above to:
- Respond to inquiries submitted through the signup form
- Send SMS and email messages you have consented to receive
- Schedule and conduct discovery calls with potential clients
- Prepare a service quote and call playbook for prospective clients
- Maintain consent and opt-out records as required by SMS regulations
- Operate, secure, and improve our website, including detecting abuse and rate-limiting submissions
- Comply with applicable laws, including responding to lawful requests from authorities
We do not use website-collected information to train artificial intelligence or machine learning models, and we do not use it for any form of automated decision-making that produces legal or similarly significant effects about you.
SECTION 05Processors we share information with
We share information with a small set of service providers (“processors”) who help us operate our website and messaging program. Each processor processes information only on our instructions and only for the purposes listed below.
| Processor | Purpose | Data shared |
|---|
| Telnyx LLC | SMS delivery, TCR campaign management, opt-in/opt-out keyword handling | Phone number, message content, opt-in/opt-out status, timestamps |
Postmark
(ActiveCampaign) | Transactional email delivery (inquiry confirmation, replies) | Email address, contact name, message content |
| Cloudflare, Inc. | DNS, CDN, web application firewall, bot protection, rate limiting | IP address, request metadata, basic device characteristics |
| Hetzner Online GmbH | Web and application hosting (Germany-based infrastructure) | All form submissions and application logs, encrypted in transit and at rest |
We do not sell personal information, and we do not share personal information with advertising networks or data brokers. We may disclose information when required by law, in response to a valid legal process, or to protect the rights, property, or safety of Frontier Reception, our clients, or the public.
SECTION 06Cookies & analytics
Our website uses a small number of strictly necessary cookies and similar technologies to operate, including:
- A session cookie set by our hosting layer to protect form submissions from cross-site request forgery
- Cookies set by Cloudflare to support its security and bot-protection features
We do not use third-party advertising trackers, cross-site tracking pixels, or behavioral advertising cookies. We use server-side request logs to understand aggregate traffic patterns (page views, referrers, error rates). These logs are retained as described in Section 07.
Your browser’s “Do Not Track” or Global Privacy Control signals are respected to the extent that our website does not use the kind of tracking those signals are designed to limit.
SECTION 07Data retention
| Data type | Retention | Reason |
|---|
| Inquiry data (signup submissions) | 24 months | Allow follow-up, reactivation, and consent verification |
| SMS consent records | Lifetime of the messaging campaign + 4 years | Regulatory requirement (TCPA / TCR) |
| SMS opt-out records | Indefinite | To ensure we do not message a number that has opted out |
| Email logs (Postmark) | 45 days | Operational deliverability and abuse investigation |
| Web request logs | 30 days | Security, abuse detection, and rate-limiting |
| Backups | 30 days, then overwritten | Disaster recovery |
When a retention period ends, data is deleted from our active systems and overwritten in backups during the next backup rotation.
SECTION 08Your rights & choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal retention obligations (for example, SMS consent records)
- Opt out of SMS messages at any time by replying STOP
- Withdraw consent for any voluntary processing we rely on
To exercise any of these rights, email [email protected] from the email address associated with your inquiry. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.
We do not discriminate against anyone for exercising their privacy rights.
SECTION 09Security
We use commercially reasonable administrative, technical, and physical safeguards to protect information against loss, unauthorized access, and misuse. These include encryption of data in transit (TLS) and at rest, access controls and least-privilege account provisioning, rate limiting and bot protection on form submissions, and regular review of processor security practices.
No method of transmission or storage is completely secure. If we ever become aware of a security incident that affects your information, we will notify you in the manner and within the time frame required by applicable law.
SECTION 10Children’s privacy
Our website is intended for use by business owners and decision-makers. It is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.
SECTION 11Changes & how to contact us
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will provide a more prominent notice on the homepage for at least 30 days.
To contact us about this policy, your information, or your SMS preferences: